Course overview
Retail is more than sales—it’s about creating great customer experiences. The Certificate III in Retail gives you the skills to provide excellent service, handle transactions with confidence, and keep a busy retail environment running smoothly. You’ll also learn how to work safely, support your team, and use modern retail technology. This course is designed to prepare you for real retail workplaces, from supermarkets to specialty stores.
What you’ll learn
- Deliver friendly, professional customer service
- Handle cash, EFTPOS, and other transactions accurately
- Use retail systems and technology to support sales and stock management
- Maintain store presentation and product displays
- Follow safe work practices, including hygiene and manual handling
- Work effectively as part of a team in a fast-paced environment
- Apply problem-solving and communication skills to support customers and colleagues
Who it’s for
This course is for people who want to start or grow their career in retail. It’s a great choice for school leavers, job seekers, or anyone looking to build transferable skills that can open doors across many industries.
You’ll come away with
- A nationally recognised Certificate III in Retail SIR30216 (on successful completion)
- Practical retail skills you can use straight away in customer-facing roles
- Confidence in handling money, transactions, and customer enquiries
- A stronger understanding of workplace safety and teamwork
- Experience that helps you step into roles across retail, sales, and service industries
Job outcomes
- Graduates will be prepared for roles such as:
- Sales Assistant
- Customer Service Team Member
- Retail Supervisor (entry-level)
- Frontline roles in supermarkets, specialty stores, and service environments
Training provided by Aurora Training & Professional Services Pty Ltd.
