Course Overview

Step into the hospitality industry with confidence! Our Hospitality Responsible Service Training program equips you with essential skills to excel in this fast-paced sector. Learn how to serve alcohol responsibly (RSA), promote safe gambling practices (RSG), and handle emergencies with First Aid training. By completing this program, you'll boost your employability and be ready to deliver exceptional, safe, and enjoyable service to patrons in any hospitality setting.

What you’ll learn

• Responsible alcohol service—ID checks, refusal of service, and legal obligations 
• Responsible gambling service—duty of care, harm minimisation
• First-aid response for patrons and colleagues
• Customer service essentials: taking orders, handling complaints, communicating with your team.

Who it’s for

Perfect for people starting out in bars, cafés, clubs, or restaurants, this program suits customer-focused learners who enjoy fast-paced, team environments. It’s ideal for job seekers who want RSA/RSG and first-aid credentials to boost employability, and for career changers seeking flexible, customer-facing work.

You’ll come away with

• Responsible Service of Alcohol (RSA) SITHFAB021
• Responsible Service of Gaming (RSG) SITHGAM022
• First Aid Certificate HLTAID011
• Foundational knowledge to help you get a start in the hospitality industry

Job outcomes

• Bar, café, or restaurant attendant
• Gaming/venue attendant (subject to state rules)
• Entry-level hospitality all-rounder

Training provided by Aurora Training & Professional Services Pty Ltd and J2S Training Solutions Pty Ltd