Course Overview

Step into retail with confidence. This entry-level program builds the practical skills employers look for—welcoming customers, handling simple sales, working safely, and keeping stock moving. You’ll practice point-of-sale basics, customer conversations, and day-to-day store routines so you can hit the ground running in supermarkets, specialty stores, and service counters.

What you’ll learn

• Greet, assist, and communicate with customers to create great experiences
• Operate safely in a retail environment—follow WHS instructions, respond to basic incidents
• Work effectively with your team—share information, follow directions, and support smooth shifts

Who it’s for

This program is designed for school leavers, job seekers, and career changers who want a straightforward, hands-on introduction to retail. It’s ideal if you’re aiming for your first frontline role and want practical skills you can use immediately, plus a clear pathway into ongoing retail work or further study.

You’ll come away with

• Engage the customer SIRXCEG001
• Safer work habits and readiness for entry-level shifts - Work Safely SIRXWHS001
• Work effectively in a team SIRXCOM002
• Practical confidence with customer service, POS, and basic store operations
• Foundational knowledge to help you get a start in retail

Job outcomes

• Retail / Sales Assistant
• Customer Service Team Member
• POS Operator / Cashier
• Stock / Storeroom Assistant

Training provided by Aurora Training & Professional Services Pty Ltd.